Field Technician

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Customer Success Team

As a field technician you will be the face of our company to our customers.

The Field Technician for Community Energy Labs installs and configures our equipment on our customer sites - allowing our control platform to receive data, make decisions and operate equipment autonomously. That keeps building occupants comfortable while saving energy and the planet.

// YOUR TYPICAL DAY MIGHT INCLUDE

  • Helping our sales team identify the buildings where we can have the largest impact
  • Auditing candidate buildings by walking through them, making detailed notes on the building envelope and the installed HVAC equipment
  • Developing sensor recommendations to augment the current equipment capabilities to give the software the data it needs to best control the building’s equipment
  • Installing recommended equipment and the local controller where our software resides
  • Configuring software to get the machine-learning based algorithms up and running
  • Monitoring installed sites. You may even be making additional recommendations to the building owner or the software team that will help to enhance the performance
  • Documenting technical work so that others can understand

Essential Functions

// What you will need to be or become good at doing

  • Maintain a general understanding of all mechanical and electrical building systems
  • Reading/interpreting manufacturer and engineering specifications and sequence of operation
  • Read and understand voltage wiring diagrams and control wiring details pages
  • Examining and interfacing with HVAC controls and HVAC equipment
  • Light programming experience in any language
  • Graphical/block programming experience
  • Excited to learn new things, try out new ways of working and making improvements
  • Documenting work as you go via tablet, computer, phone
  • Giving feedback on improving data input methods
  • Strong communication skills (both in English and Spanish preferred)

CUSTOMER ONBOARDING ACTIVITIES

  • Inventory customer building(s)’ HVAC, thermostats, and related equipment
  • Gather building-construction details for the model of the building used for controls
  • Translate equipment and sensor-data points into software addresses for reading and controlling equipment. Protocols may include MODBUS, BACNet, and LonWorks, or other modern HTTP-based protocols like an API.
  • Evaluating time, functionality, user experience, and cost trade-offs for components.

INSTALLATION ACTIVITIES

  • Installation of edge device equipment and sensor components of our solution
  • Verification of data transmission to the cloud servers and receipt of control commands from servers
  • Configuration of ad-hoc networks to allow communication between the edge devices and equipment without disrupting the customer’s network
  • Troubleshooting building equipment, network infrastructure, and our own software and hardware components to determine the root cause of any issues.
  • Overseeing installation of submeters and other equipment by licensed electricians

PHYSICAL REQUIREMENTS

This position will require physically challenging work such as climbing ladders, accessing rooftops and basements, and crawling into tight spaces to inventory equipment and connect devices in the field. Must be able to occasionally perform strenuous physical activity including but not limited to:

  • stand for eight or more hours at a time
  • move in rugged or unstable conditions
  • work in adverse weather
  • handle or feel objects, tools or controls which may not be visible
  • reach overhead
  • climb or balance, stoop, kneel, crouch or crawl

ATTRIBUTES

// Ideal CEL community members in this role demonstrate

  • Humility
  • Curiosity
  • Trustworthiness
  • Tenacity
  • Entrepreneurial drive
  • High accountability
  • Tech & gadget lover
  • Attention to detail balanced with a flexible, pragmatic approach to effort vs. value
  • Empathy for customers & team
  • Solid work habits & organization
  • Ability to self-soothe, repair conflict, tolerate discomfort and work with many different kinds of people

SUPERVISORY RESPONSIBILITY

// This position initially has no supervisory responsibility over any employees in the assigned product or program, but may oversee work by electricians or other trade professionals.

EXPECTED HOURS OF WORK & TRAVEL

// This position is a flexible, full-time position that may occasionally require extra hours and weekend work that is not compensated as overtime. This position will see regular trips to customer sites which may require overnight stays.

REQUIRED EDUCATION

// College education in Electrical Engineering, Mechanical Engineering, or 5+ years relevant experience is preferred but not required.

WORK EXPERIENCE

// In a perfect world you would have 2+ years’ experience with HVAC systems, device installation and networking at customer sites. You would have some familiarity with commercial control systems such as Honeywell Alerton or Johnson MetaSys.

NICE TO HAVE BUT NOT ESSENTIAL

//Certifications such as: CxA, BCxA, LEED® AP.

ADDITIONAL COMPETENCIES DESIRED

// Did you know that more than 60% of startups fail due to conflict in early teams? Early teams form the bedrock of work cultures. Additional competences this role brings:

  • Desire, ability and willingness to learn, grow and change professionally
  • Commitment to advancing state of the art and innovative technology for the betterment of communities, the planet and humanity
  • Experience working with emerging technology, innovation or new product development
  • Knowledge of energy efficiency, electric utility operations, and/or energy markets
  • Flexible and able to multitask; can work in an ambiguous, fast-moving environment while driving clarity and solutions
  • Resourcefulness in setting priorities and executing
  • Personal integrity, credibility, and commitment to the mission

YES, THAT MEANS YOU!

We are intentionally a diverse group of people, and we're eager to keep growing that diversity. If our mission and this job speak to you and you have the interest and ability to work smart, learn, and grow with us then we want you to apply for this job. Even if this is not the exact right opportunity for you, we want to know about you and keep you in mind for future posts.

Community Energy Lab is an Equal Opportunity Employer. All applications will receive consideration for employment without regard to legally protected characteristics.

WHAT WE DO

Community Energy Labs mission is to affordably enable communities’ building decarbonization goals by 2030. Our technology lets buildings use energy when clean sources of power are available and use less energy overall by making smart decisions about when and how energy is used. We primarily work with communities and schools, whose buildings make up nearly 30% of the commercial floor space in the US!

Be part of the solution. Our software combines cutting edge algorithms, machine learning and traditional control techniques to lower cost and manage energy. We combine that with an intuitive user interface that doesn’t require a PhD in mechanical engineering to make saving money and the planet easy for everyone - even cash-strapped schools with overworked building operators.

CEL's core AI-powered clean building control platform was a regional winner of CleanTech Open's 2020 international accelerator, an overall winner in the 2020 Madrona Venture Labs Go Vertical challenge, a 2021 impel+ building innovator, EPRI Incubate Energy 2021 cohort member and 2021 US Department of Energy SBIR awardee.

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